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Everything you need to understand how Spaceback works, how we protect your information and what to expect when you book a service or order an item.
Last updated 14 August 2026Privacy and technology
Our privacy notice explains what information we collect, why we use it, how long we keep it and your rights. Our cookie policy lists the strictly necessary storage used by the site.
Services and purchases
Read our customer terms before accepting a quotation. Store customers can also review our delivery, cancellation and returns policy, including the standard cancellation form.
Responsible clearances
Our waste and reuse policy explains how we prioritise prevention, reuse and recycling, and how we work with authorised waste handlers.
If something goes wrong
Our complaints policy sets clear response times and explains how to raise or escalate a concern.
Access for everyone
Our accessibility statement describes the standard we are working to and how to report a problem.
Questions or complaints
Email info@spaceback.uk or call +44 7539 397995. We aim to acknowledge complaints within two working days and provide a substantive response within ten working days.